Cognizant is Hiring Voice Coach | Females Only | Gurgaon

Job Description

      • Call Monitoring and sharing feedback
      • To be able to coach new hires/existing staff on their communication skills, soft skills, rapport building, telephone etiquette and monitor their progress
      • To conduct training on communication for new hires as well as refresher training for existing staff.
      • Maintain daily, weekly & monthly MIS reports for the training team.
      • Candidate must have minimum 6 months of experience in V&A training / grammar / communication / soft skills/language training / call barging / sharing feedback
      • Call center / BPO background is a must.
      • Candidate must have excellent communication skills. Good Neutral accent, no grammatical errors & should be able to comprehend well
      • Good observation and monitoring skills
      • Good Knowledge of MS Office
      • Good Presentation skills

Shifts: 24/7 rotational shifts

Location: Gurgaon

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Training

Role:Voice & Accent Trainer

Employment Type: Permanent Job, Full Time

Desired Candidate Profile

    Please refer to the Job description above

Education-

UG: Any Graduate – Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile:

Cognizant Technology Solutions India Ltd

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 244,300 employees as of June 30, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.
Source by naukri..